The controller for the processing of your personal data is Desguace Becerril, S.L. CIF: B39081310, with registered office at Barrio de Hoz s/n, 39300 Viérnoles, Cantabria (Spain). For any questions regarding the processing of your personal data, you can contact us at the telephone number 942 88 41 05 and email address "info@desguacesbecerril.com"
1.- PURPOSE
The organization collects customer data for the following purposes:
Management of orders and quotes, information about spare parts, processing of de-registrations, promotions.
Compliance with accounting, labor, tax, and administrative obligations of the organization itself.
Employee data is collected in order to comply with legal obligations arising from applicable regulations in areas such as accounting, human resources management, training, and occupational risk prevention.
Confirm order delivery and request feedback on the shopping experience via WhatsApp and/or telephone (optional).
Manage the store's rating system and send emails requesting ratings.
2.- LEGAL BASIS
The organization undertakes to process the data for which it has been authorized by its owners, through the channels established in the Security Document.
The legal basis for the processing of your personal data for the described purposes is as follows:
For the management of orders, quotes, information about spare parts, and processing of de-registrations: The execution of the sales contract or the application of pre-contractual measures at your request (Art. 6.1.b GDPR).
For sending information about promotions: The legitimate interest of Desguaces Becerril in keeping you informed about our products and offers, provided that your interests or fundamental rights and freedoms do not prevail (Art. 6.1.f GDPR). In any case, you have the right to object to this processing at any time.
For compliance with accounting, labor, tax, and administrative obligations: Compliance with a legal obligation applicable to Desguaces Becerril (Art. 6.1.c GDPR).
For video surveillance: The legitimate interest of Desguaces Becerril in ensuring the security of its facilities and assets (Art. 6.1.f GDPR), duly weighing your rights to privacy and data protection.
For post-purchase contact via WhatsApp and/or telephone to confirm delivery and request feedback (optional): The legitimate interest of Desguaces Becerril in ensuring the correct delivery of orders, improving the quality of its services, and knowing customer satisfaction (Art. 6.1.f GDPR), duly weighing your rights to privacy and data protection. In any case, you have the right to object to this processing at any time.
For the store's rating system: The legitimate interest of Desguaces Becerril in improving the quality of its products and services through customer opinions (Art. 6.1.f GDPR), duly weighing your rights to privacy and data protection. In any case, you have the right to object to this processing at any time.
3.- DISCLOSURES
The data obtained will not be disclosed to any third party except in those cases where regulations require it, such as in cases of accounting regulations, contingency communication, occupational risk prevention, etc.
Please be informed that in written communications via digital devices, an indirect data disclosure occurs to the platforms that serve as channels for said communication, for example, email or WhatsApp.
In particular, for the rating system, we may use external platforms that act as data processors. In such cases, we will ensure that these platforms comply with data protection regulations and offer sufficient guarantees.
4.- DATA RETENTION PERIOD
Personal data will be kept for the time necessary to fulfill the purposes for which they were collected, including legal statute of limitations periods for possible claims and legal obligations for document retention. In particular:
Customer data for order and quote management: During the contractual relationship and, subsequently, during the legal statute of limitations periods (generally 5 years according to the Civil Code or 6 years according to commercial regulations).
Data for sending promotions: Indefinitely until the customer objects or revokes their consent.
Data for compliance with legal obligations: During the periods established by applicable regulations (for example, 10 years for accounting documentation according to tax regulations).
Video surveillance recordings: Maximum one month, unless they are necessary to investigate incidents or reveal the commission of illicit acts.
Data for post-purchase contact (WhatsApp/telephone) and rating system: For a limited period after order delivery, reasonable to fulfill the described purposes (for example, 3 months), unless they are kept anonymized for statistical or continuous improvement purposes.
5.- YOUR DATA PROTECTION RIGHTS
We remind you that current regulations recognize the following rights for you:
Request access to your personal data, for any purpose, in particular to know if we are processing your data, for what purpose, and on what legal basis (contractual consent, specific consent, etc.);
Request the rectification of inaccurate data or their erasure.
Request the restriction of data processing, in certain circumstances, in which case we will only keep them for the exercise or defense of possible claims;
Object to their processing, including processing for sending promotions and post-purchase contact and rating system, in certain circumstances and for reasons related to your particular situation, in which case we will stop processing your data except for compelling legitimate reasons or for the exercise or defense of possible claims; and
To the portability of personal data concerning you (not third parties), which you have provided to us directly, and which are subject to automated processing.
Right to withdraw consent, in those cases where processing is based on your consent, at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
You can exercise any of these rights by contacting the data controller, either by post to the registered office at Barrio de Hoz s/n, 39300 Viérnoles, Cantabria (Spain), or by calling 942 88 41 05 or by email to info@desguacesbecerril.com
If you exercise any of these rights with respect to data that are essential for the performance of a contract, we will inform you of the consequences thereof. In cases where the legal basis for processing is other than contractual consent, we will immediately proceed to execute what you order in this regard, without prejudice to the lawfulness of data processing carried out to date. In any case, you can obtain information on the exercise of your rights from the Spanish Data Protection Agency (https://www.aepd.es/) or similar bodies in the Autonomous Communities.
6.- SOURCE
The data we process are those you provide to us directly when placing an order, registering on our website, contacting us, or participating in rating surveys.
7.- SECURITY MEASURES
The Data Controller undertakes to comply with its obligation of secrecy of personal data and its duty to keep them, and has adopted the necessary technical and organizational measures to ensure their security to prevent their alteration, loss, unauthorized processing or access, taking into account the state of technology, and in accordance with the provisions of current regulations. However, in the event of a data breach through fraudulent access by third parties, the competent authority will be notified within the deadlines set for this purpose by current regulations.
8.- ADDITIONAL INFORMATION ON POST-PURCHASE CONTACT AND RATING SYSTEM
8.1. Contact by WhatsApp and/or Telephone for Delivery Confirmation and Feedback (Optional)
In order to ensure that your order has been delivered satisfactorily and to know your opinion about your shopping experience, we may contact you via WhatsApp or telephone call.
Purpose of contact: This contact will primarily aim to confirm the delivery of your order and, optionally, ask you about your experience with our products and services. This allows us to ensure the quality of our service and continuously improve to offer you better attention.
Optional nature: Participation in the experience survey is entirely optional. If we contact you, you will be free to answer our questions or not.
Protection of your data: Your telephone number will be used exclusively for the purposes described in this section and in accordance with this Privacy Policy. Under no circumstances will we use your telephone number for advertising or direct marketing purposes without your explicit and prior consent.
8.2. Automatic Rating System
To help us improve and offer you an increasingly better service, we have an automatic rating system.
System operation: After the completion of your order and its delivery, our system will automatically send you an email inviting you to rate your experience at Desguaces Becerril.
Purpose of ratings: Your rating is very useful for us to know our customers' opinions, identify areas for improvement, and ensure the quality of our products and services.
Management of your data: Your email address will be used to send you this rating request and manage responses, in accordance with this Privacy Policy.
We thank you for your trust in Desguaces Becerril and your collaboration in helping us improve.